I Face Charging Problem With Anker Liberty 3 Pro Left Earbud From Day One

On July 6, 2025, I purchased a pair of Anker Liberty 3 Pro BT in-ear headphones from Teknosa, and I’ve been facing a serious issue right from the start. As soon as I unboxed the product, I noticed that the left earbud wouldn’t charge at all. I haven’t been able to use the product even once due to this defect.

I immediately tried contacting the store, but despite repeated attempts all day, I couldn't reach anyone. No one picked up the phone, and I was left completely in the dark about how to proceed. The next day, I visited the store in person and was told their phone lines were down. Even worse, they refused to offer an exchange because “24 hours had passed,” and instead sent the product off for service.

Now it’s been 9 full days, and I’m still stuck with a defective product while the status simply says “in process.” There’s been no clear update, no resolution, and no accountability. I am frustrated and feel completely neglected by both Teknosa and Anker.

This is unacceptable customer service for a brand that promotes premium quality. I demand:

A full replacement or refund for the non-working product.

An apology for the poor communication and lack of timely support.

A faster and more transparent support system for defective Anker products.

Please address this urgently—I’ve paid for a product I still haven’t been able to use even once.