I bought a Philips Airfryer from Amazon.com.tr, but my account got deleted just one day after the purchase. It has been 20 days and I have yet to receive the product. Amazon has been consistently unhelpful for the past 15 days, despite numerous calls. I ended up purchasing the identical product from a different supplier. Amazon's account specialists were able to access my account and verify the purchase, but unfortunately, they were unable to provide any information about the status of the product. I would like a refund, but it appears that there is no one available to help me resolve this matter.
There is no progress. They are not helping.
I bought a product from Amazon.com.tr, but my account was deleted one day later and I couldn't track the product. I wrote to customer service multiple times, but they didn't help. It has been 20 days and the product is nowhere to be found. I want a refund; after all, account specialists can access the deleted account, and eventually, I reached them and got my order number, but that's all. The withdrawn amount is clear on the bank statement. That's it, and I've been struggling for days, but there's nothing. Everyone keeps redirecting me to someone else. There's no solution. Some customer service representatives immediately react when they see the previous correspondences and say that since you deleted your account, there's nothing we can do. The withdrawn amount is clear, my order number is clear. It is clear that the product has not reached me. Is this how you help a customer? Will this money stay with Amazon? Can you help me?
I recently ordered a Philips Airfryer from my wife's Amazon.com.tr account. Unfortunately, the product arrived with a broken handle, so I requested a replacement. However, Amazon's customer service informed me that they would only exchange the product if it became available in stock. They also sugge...
The Cosori Airfryer I purchased on May 15 through Amazon became defective and its coating peeled off. I requested a repair, but I was offered a return instead. I returned the product via MNG Kargo (now DHL), and the process was initiated under order number 402-0123705-5468308. Despite a long time pa...
Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, i...
I purchased a Philips vacuum cleaner from Amazon.com.tr on July 16. With one cat and one dog at home, I needed a reliable vacuum, but to my dismay, it broke down after just two weeks. I immediately contacted Amazon, hoping for a swift replacement, but to my surprise, they have not delivered my produ...
I recently ordered a Philips water heater from Amazon with a one-day delivery guarantee. I was waiting for it to arrive after it was shipped by MNG Cargo. When I checked the website, it said the product had been returned, but I had never requested a return. When I contacted customer service about th...
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