I purchased a fryer from Amazon, but it turned out to be defective as it was emitting excessive smoke. Consequently, I initiated a return request and sent the item back. However, it has been 1 week and 10 days, and my return has not been accepted. The reason given is "misuse." Did I use the fryer to wash clothes or misuse it in some bizarre way? I've had numerous conversations with customer service about my return, but each time, they simply defer it, citing the need for information from the warehouse. This experience with Amazon's A to Z customer satisfaction policy has resulted in A to Z dissatisfaction on my end, and I've been paying for the Premium service for several months. It's disheartening to encounter such issues with a company as prominent as Amazon.
I purchased an Airfryer from Amazon, and after just two days of testing, I decided it wasn't to my liking and initiated a return. Despite Amazon being the one to ship it on the same day, they have been keeping my product in their warehouse, constantly promising to provide an update for the past two ...
After only two weeks of use, the coffee machine I purchased from Amazon began to malfunction. I wasted no time and returned it within the time frame specified for returns. I've been communicating with the customer service department via message since last month. They keep assuring me that the proble...
The Cosori Airfryer I purchased on May 15 through Amazon became defective and its coating peeled off. I requested a repair, but I was offered a return instead. I returned the product via MNG Kargo (now DHL), and the process was initiated under order number 402-0123705-5468308. Despite a long time pa...
I purchased a Homend Tea Maker from Amazon, but it was defective. They claimed to have exchanged it after receiving it back, but the replacement had the same problem. I returned it again, only to be told that it was a user error this time, despite the fact that I had not used it. After receiving a w...
Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, i...
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