Amazon TV Order Not Delivered Despite Shipment Status and Payment Due

I placed an order on Amazon Türkiye on 11 September 2026 for a Conti 43 inch Full HD television with order number IA0002530834, for ₺10,999. Although the system shows that the product was shipped, it has still not been delivered to my address in İzmir Karabağlar. Despite this status, the TV has not reached me, and I have not received any information about delay or delivery problems. I tried to reach Amazon Türkiye customer service regarding the non-delivery, but I could not contact them in any way and therefore could not get any support or explanation. In the meantime, the due date for my credit card payment has arrived and I had to pay the installment for a product that I have not received, which has put me in a difficult situation financially. I request that my television be delivered to my address as soon as possible or, if delivery cannot be made, that my payment of ₺10,999 be fully refunded without causing any further financial grievance, and that I be clearly informed about the process.