Amazon Sent Me a Damaged MSI RTX 4060 Ti and Refuses to Refund the Money
Subject: Urgent Complaint Regarding Product Return Process Dear Amazon Customer Service, My name is H*** , and I placed order number 407-9410971-4047547 for the product MSI VGA GEFORCE RTX 4060 TI GAMING X SLIM WHITE 16G RTX4060 TI 16GB GDDR6X 192B DX12 PCIE 4.0 X16 (3XDP 1XHDMI) However, upon receiving the product, I encountered the following unacceptable issues: The product arrived wrapped only in a plastic bag, lacking the anti-static packaging. All protective films had been removed. The caps on the HDMI and DisplayPort connections were missing. There was a foreign metal object inside the product. This situation has caused me significant distress. Initially, a customer service representative named C*** clearly stated that Amazon would cover the price difference once the stock became available. However, just two days later, a female representative told me that this was not possible. This conflicting information indicates a severe lack of professionalism on Amazon's part. Therefore, I demand an immediate refund of ₺26,639.00, which is the price listed on your site. If this issue is not resolved, I will be filing a complaint with the Consumer Arbitration Board and pursuing legal action. I intend to exercise my rights to the fullest extent. I expect an urgent resolution to my issues and immediate processing of the refund. I can provide relevant photos and documents upon request. Sincerely.
