Amazon.com.tr has issued incorrect invoices by mixing up the address and tax registration number. This issue occurred in a total of 6 orders, and I have been in communication regarding this process since April. Customer service representatives say there is nothing they can do. They are openly implying that I should give up and that this issue will not be resolved.
Each customer service representative has a different approach to the issue - some say it will be resolved, others say to wait, and some even suggest not to bother. When the invoices arrived incorrectly, it was stated that they would be corrected when I first contacted them, so the products were either used or given as gifts. Despite this, after months had passed, a representative, in a rather rude manner, told me to return the products. Each representative behaves in a unique way.
Since there are no invoices for the products I purchased for my company, expense records cannot be made, and Amazon.com.tr has not taken any steps to correct this for 4 months. They do not provide any feedback on the issue. By not providing a positive/negative response, they leave the issue unresolved. Amazon is disadvantaging me by not providing any support regarding invoice issues. If you have an invoice expectation, I recommend not choosing Amazon.
Customers are being upset by Amazon.com.tr. They sent me the wrong item not once, but twice, instead of the product specified in my purchase invoice. What is their solution? "Send it back," they instruct. Nonetheless, the replacement they send is incorrect. Finally, shopping on amazon.com.tr has tur...
I regularly shop on Amazon.com.tr and recently purchased 4-5 books. Two of them were supposed to arrive from abroad. According to the emails I received, the sellers canceled those orders. Later, Amazon.com.tr also canceled the other books I ordered and informed me that my account had been closed. Th...
I want to address an ongoing issue regarding refund problems that have persisted for approximately 3 months. Amazon Turkey launched in 2018, and without hesitation, I made purchases that year, relying on the trustworthiness of the Amazon brand. However, about 3 months ago, I bought a mobile phone fr...
I returned an item I bought from Amazon.com.tr, and while the return was accepted, I haven't received my refund. Despite informing customer service fi...
I have been using Amazon.com.tr intensively since it first entered Turkey. However, my recent experiences show that the Turkish branch of this company has started to exhibit the attitudes of established e-commerce companies in our country. In other words, they've stopped being customer-focused and h...
Comments