Wagamama Complaint About Dirty Tables and Poor Restaurant Cleanliness

On the evening of April 23, 2026, at around 9:15 PM, I visited the Wagamama Kanyon branch and stayed at the restaurant for approximately 15 minutes. Immediately upon entering, I noticed a crumpled tissue thrown under the table on the left. Under the adjacent table, where I was directed by staff with the words, "Let's seat you here," there were two chopsticks and a bottle cap. I could not sit at the other tables either, as one had a packet of cologne-scented wipes underneath it, while another had various pieces of rubbish, including chopsticks. Eventually, I had no choice but to sit at the table closest to the restrooms, with my back turned to bottles that had been left outside after being used.

I pointed out the rubbish under the tables to the staff member assisting me and explained the situation. Later, I also pointed to the rubbish next to me and expressed my dissatisfaction to four employees wearing red sweatshirts who were standing in front of me. In response, I was told, "We sweep the floor before closing, so..." I explained that I was there to have a meal and should not have to overlook such conditions. When they tried to dismiss the issue as part of their usual closing routine, saying things like "closing time" and "it's always like this," I responded, "Are customers supposed to eat next to dirt and rubbish at this time of night? I'm not asking for an explanation. I'm pointing out something that is clearly wrong." The only response I received was, "You're right," but absolutely no cleaning was done.

The food was delicious, and I finished my meal before passing the same dirty areas again on my way to the checkout. When I brought the issue up with the same employee at the counter, I was once again told, "We clean everything at closing time." When I continued to explain that this was unacceptable, the employee responded in an even more irritated tone, once again saying only, "You're right." Still, no action was taken. There were six employees who appeared to have enough free time to stand around chatting, yet the tables and floors were so dirty and covered in rubbish. Even after I reported the situation, nobody bothered to do anything. Their attitude made me feel as though I was somehow at fault for not knowing that this was simply part of their routine.

I find it difficult to understand whether it is considered normal at your restaurant to serve customers in such dirty conditions during quieter hours or on public holidays, particularly after 9:00 PM, and whether leaving rubbish scattered across the floor is considered acceptable. I expect the issue of cleanliness to be taken seriously, with tables and floors regularly inspected and cleaned even while customers are dining. I also request a detailed and considerate response addressing my experience and explaining how you intend to prevent similar situations from happening again.