Wagamama Complaint Over Sudden Pet Policy Change

On Wednesday evening, October 8, 2025, at around 7:50 PM, I visited the Wagamama Kanyon branch with my family. I had previously visited this restaurant numerous times with my pet without any issues. However, this time, I was rudely and unprofessionally informed by the staff member at the entrance that pets were not allowed. None of the employees had name tags or badges indicating their names or positions, and no detailed explanation was provided regarding this policy.

I had never encountered such a restriction at this restaurant before. I would like the restaurant to clearly explain the reason for this sudden change and clarify its pet policy. If Wagamama Kanyon has adopted a pet-free policy, I expect this to be clearly communicated so that customers can make informed decisions before visiting.

I expect a clear explanation and greater transparency regarding this matter.