Wagamama Complaint Over Unwanted Restaurant Service Charges

On November 10, 2025, at 8:39 PM, I dined at the Wagamama Levent branch. When paying the bill, an additional 10% charge of TRY 280.00 was added to my bill under the name of a "service fee," and I was forced to pay this amount by credit card. The service fee is also clearly listed as a separate item on the receipt.

I believe that collecting this TRY 280.00 service fee is unlawful, and I request a full refund of the amount charged. Furthermore, I request that the business be subject to the necessary inspections and, if deemed appropriate, administrative penalties be imposed. I also expect measures to be taken to ensure that other customers do not experience similar situations.