I bought a phone on Amazon.com.tr, but the package got lost during the delivery process by Aras Kargo. When I called Amazon, they told me I could either ask for the product again or get a refund. When I called Amazon's customer service, they told me they couldn't send the item again because the company doesn't allow it. They said they would refund the money and let me buy the item again later, getting the difference back later. But after I got the item and had already chosen to pay over time through my bank, a difference of 2500 TL was taken out of my card. Even though the bank said they would refund the money, they said they couldn't refund the tax fee. In other words, I still have to pay 2500 TL for the installment tax, even if the cost of the item is reimbursed. It's annoying to have to pay this extra amount because Aras Kargo lost a 45,000 TL item because they were not careful. I don't want a refund; I just need the item sent again. This request has not been accepted, which is a shame. People should think twice before using Amazon.com.tr because they charged me a 2500 TL tax because Amazon and Aras Kargo messed up.
I placed an order on Amazon.com.tr and received a ₺150 discount through my bank's promotion. However, I was bombarded with numerous messages and calls from an overseas seller claiming to be the product's seller, urging me to cancel the order because they had listed it mistakenly. Suspicious, I conta...
I ordered the product seen in the photos from Amazon.com.tr on April 22nd. In the tracking I made on Amazon, there was information that it was last distributed from Istanbul on 03 May. Then it said delivery at 20.00 on 08-09-10 May. Thinking that there was a mishap, I first called the aramex company...
I returned an item I bought from Amazon.com.tr, and while the return was accepted, I haven't received my refund. Despite informing customer service fi...
I spent ₺38,781 on amazon.com.tr to buy a Samsung S24+ and a few other things. When I checked my items the next day, my phone order was no longer there. I called customer service and they said it was canceled for "security reasons" and I would have to place a new order. Now, though, they want ₺42,99...
Amazon.com.tr Order No. 405-4911578-4977105. I returned a product I purchased internationally, but it's been almost a month, and I still haven't received a refund. I couldn't use DHL because they had an agreement in place, and DHL wasn't available where I was. An Amazon customer service representati...
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