Amazon locked my seller account; how can I regain access?

If Amazon locked your seller account,

Review your account status first;

• Check:
– Your Seller Central notifications and Performance Notifications
– Emails from Amazon explaining the restriction
– Your Account Health status
– Any identity, payment, tax, or business verification requests

• Confirm:
– Your seller information is accurate and current
– All requested verification documents have been submitted
– There are no unresolved policy or performance issues
– Your payment and bank account details are valid

Gather evidence;

• Save screenshots showing:
– The account lock or deactivation notice
– Any stated reason or error message
– Your Account Health information
– Verification requests or rejected submissions

• Keep:
– Seller or merchant ID
– Relevant case IDs
– Dates of previous appeals or document submissions
– Previous support conversations

Contact Amazon Seller Support;

• Request:
– The specific reason your seller account was locked
– A review of your account and submitted documents
– Clear instructions for resolving any outstanding requirements
– Restoration of selling access once the issue is resolved

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.