Amazon Account Locked After Unauthorized $100 Gift Card Purchases

I live in the United States and I am writing about a serious issue with my Amazon account that affects my Prime, Kindle and Alexa services. In October 2026 I noticed several purchases on my account that were not made by me, specifically computer gift card purchases of 100.00 USD each. Shortly after these unauthorized transactions, my account access was blocked and I lost access to all of my Amazon services, including my Prime membership, Kindle content and Alexa functionality. As soon as I saw the unauthorized gift card purchases, I reported them to Amazon customer service and was told that the issue would be escalated to an Account Specialist. I was instructed several times to wait “another 24 hours” for a response, but this same message has been repeated over and over without any real resolution. My account, registered with the email address mmitchel***@tx.rr.com and the phone number 1-210-860-0***, remains locked and the unauthorized charges are still associated with it. I have contacted customer service multiple times by phone and other channels regarding this matter, including on 10/17/2026, 10/20/2026, 11/03/2026, 11/09/2026, 11/10/2026 and 11/12/2026. On some of these calls to 1-888-280-4331, the waiting time exceeded 30 minutes, yet I still did not receive a clear solution or a final response from an Account Specialist. I request that all unauthorized computer gift card purchases be fully removed from my account and that my Amazon account be promptly unlocked so that my Prime, Kindle and Alexa services can be restored. I also ask that I receive a clear written confirmation of the actions taken on my account and an explanation of how this issue will be prevented in the future.