On October 15, 2024, I accidentally placed an order on AliExpress and canceled it immediately. Since my Garanti Bank debit card was linked, the payment was instantly withdrawn, and the refund process began. The next day, I was informed by AliExpress customer service that the refund had been completed, and they provided an ARN number: 17979674289001307341035, advising me to contact my bank for further details.
However, when I contacted Garanti Bank, they stated they could not process any inquiry using the provided ARN number. AliExpress insists the refund has been issued, leaving me stuck in a loop without a solution. I urgently need clarification and resolution. Where is my money? AliExpress, please provide proper proof of refund or assist in resolving this with the bank.
I accidentally clicked on a product and ended up buying it on AliExpress. I noticed it and sent it back immediately, and they confirmed the return on October 6. So, it's October 30, and I still haven't gotten my refund. AliExpress says they’ve sent the payment, but Garanti Bank is saying there’s no ...
On August 20, 2024, I canceled my AliExpress order (Order No: 1115211217075071). While AliExpress confirmed that the payment refund was approved, no refund has appeared in my bank account to date. My bank (Ziraat Bankası) informed me that I should resolve the issue directly with AliExpress, but sin...
On October 14 at 11:47 PM, I made a purchase of ₺511.28 on Aliexpress. However, feeling unsure, I canceled the order on October 16 at 12:18 AM. The day before, I canceled another purchase from my card transactions, listed as Iyzico-Aliexpress, due to the small quantity, and its refund appeared on my...
On September 23, 2025, I placed an order from the Shop1102752376 store on AliExpress for a 2024 Tinkoff Team Long-Sleeve Cycling Jersey. I paid 2,004.78 TL with my bank card. I returned the product on September 25, 2025, and in the AliExpress system it shows that the refund has been processed. Howe...
Hello, I placed an order on AliExpress for three different items, but I canceled all of them on the same day. I was told that the refund had been processed, but it’s been over 10 days now, and nothing has been credited to my bank account. I contacted my bank, and they confirmed that no refund has b...
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