AliExpress Order Delayed Due to Wrong Address, Requesting Full Refund

Dursune
Aliexpress
December 6, 2024 8:22 AM141

I placed an order on AliExpress on November 4, with an expected delivery date of November 24. However, the address was entered incorrectly, and attempts to contact customer support have gone unanswered. As of December 6, my package is stuck between Adana and Istanbul, with no resolution in sight.

Previously, deliveries to Istanbul were smooth, and I was contacted upon arrival. Now, the situation is chaotic, and the shipping service, PTT Kargo, has failed to provide reliable support. I urgently request AliExpress to resolve this issue immediately. If the delivery cannot be completed, I demand a full refund for my order. This level of service is unacceptable, and I expect swift action to address the problem.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I opened a dispute on Aliexpress, however, my product is still not arriving or being refunded, how can I speed it up?

165 Complaint

How do I change my wrong address on AliExpress?

5 Complaint

Similar Complaints

3

My AliExpress Cordless Pressure Washer Was Sent to the Wrong Address

Mesut
Aliexpress
December 28, 2024 12:06 PM149

On the 8th of this month, I ordered a cordless pressure washer from AliExpress, but it has yet to arrive. Using the trac...

1

Aliexpress Order Marked as Delivered but Sent to the Wrong Address

Mert
Aliexpress
December 18, 2024 12:29 PM167

I placed an order on Aliexpress, but it was marked as delivered even though I never received it. I contacted the seller,...