I placed an order on AliExpress on November 4, with an expected delivery date of November 24. However, the address was entered incorrectly, and attempts to contact customer support have gone unanswered. As of December 6, my package is stuck between Adana and Istanbul, with no resolution in sight.
Previously, deliveries to Istanbul were smooth, and I was contacted upon arrival. Now, the situation is chaotic, and the shipping service, PTT Kargo, has failed to provide reliable support. I urgently request AliExpress to resolve this issue immediately. If the delivery cannot be completed, I demand a full refund for my order. This level of service is unacceptable, and I expect swift action to address the problem.
I am really annoyed! After ordering on January 24, 2025, the monitoring system shows that my package arrived at the incorrect address in Istanbul under my own tracking number! Though I never got it, the item labeled "delivered" is exactly what I requested. Worse, I cannot even ask for a refund as t...
On the 8th of this month, I ordered a cordless pressure washer from AliExpress, but it has yet to arrive. Using the tracking number, I discovered an issue with the shipping. Despite providing my correct address in Antalya, the package was sent to Ankara under a completely different name. I even con...
On August 20, 2024, I canceled my AliExpress order (Order No: 1115211217075071). While AliExpress confirmed that the payment refund was approved, no refund has appeared in my bank account to date. My bank (Ziraat Bankası) informed me that I should resolve the issue directly with AliExpress, but sin...
I placed an order on Aliexpress, but it was marked as delivered even though I never received it. I contacted the seller, and their response was unhelpful. When I followed up with PTT, they also claimed it was delivered, but the name, surname, and address listed were completely different from mine. ...
I placed an order on AliExpress using my correct address, yet my package was sent to another city, Mersin, and to a different recipient. The order details clearly show my name, address, and phone number, but PTT claims the recipient is someone else entirely. I contacted the seller, but they have no...
Comments