How do I change my wrong address on AliExpress?

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Xolvie
Xolvie Resolution Specialist September 25, 2023 9:41 am

If you enter the wrong delivery address on AliExpress, address changes are rarely allowed after the purchase is confirmed. However, consider these solutions in order:
Contact Seller: Ask the seller to change the delivery address because you made a mistake. Depending on your order's status and the seller's willingness, they may update the address. No worries in such cases.
However, if the seller is unresponsive, especially if they have low sales, cancel the purchase. Note that you can only cancel the purchase before "Order Shipped."
Cancel Order: You can cancel an AliExpress order before shipping. This is essential to avoid delivery to the wrong address. If the order has shipped, the seller can refuse cancellation. Opening a dispute may not work because AliExpress is unlikely to accept it.
Try contacting the seller again if they haven't responded to increase your chances of cancellation. Explain that you canceled and will reorder due to the incorrect address. If the seller thinks canceling won't lose the sale, this strategy can work.
In conclusion, AliExpress doesn't allow address changes after confirmation, but seller communication is crucial. If the seller is unresponsive or the order hasn't shipped, cancel and reorder. Addressing the issue before the order is "Shipped" is crucial.

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