On May 1, 2025, I flew from Düsseldorf to Sabiha Gökçen with AJet, and upon arrival, I discovered that my brand-new suitcase was damaged—as clearly shown in the attached photo. The damage wasn’t immediately visible, so I only noticed it after stepping slightly past customs inside the airport.
I immediately turned around and informed airport security, who kindly called an AJet staff member. After explaining the situation, I was told I could submit my complaint online within a week. I even visited the lost & found office, and they repeated that I should file my damage report online within the specified timeframe.
However, AJet later rejected my claim, stating that because I had passed through customs—even if only a few meters—they would no longer process the complaint. That’s absolutely ridiculous. Does being 50 meters outside the customs zone invalidate my right to report a valid issue?
It’s even more frustrating to see countless similar complaints online about AJet's refusal to address damaged luggage, and sadly, I’m now one of them. Their customer service responses are dismissive and feel like mockery, not support. If you're not going to help people with broken baggage, then stop pretending you will.
AJet, I’m asking you to take accountability and resolve my claim properly. I followed your instructions, and now I’m being punished for doing exactly what your staff told me to do.
On 30 November 2025, I travelled with AJet from Moscow to Amsterdam via Sabiha Gökçen Airport on flights VF276 and VF1. I collected my checked baggage at Amsterdam Airport and only noticed at my home in Amsterdam, shortly after arrival by taxi, that my brand-new Heys suitcase (Tie-Dye Blue Fashion S...
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
I have been using my suitcase for five years, and it was in perfect condition without a single scratch. However, after my AJet flight on 01.02.2025 (Flight No: VF4038), my luggage was completely damaged. I am attaching photos as proof of the state it was returned in. I want to know how AJet plans t...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
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