On 07/02/2025, I flew from Germany to Turkey, and both of my suitcases were damaged, with broken handles and dents. I have been trying to upload the necessary information on the Ajet website, but the system keeps giving errors. When I call customer service, they tell me to apply online, but I have no idea how to apply through a website that doesn’t work properly. It feels like they are making things difficult just to avoid paying for the damage. I handed over my luggage in good condition, and they charge high flight fees, yet there’s no effort to resolve problems when they arise. I expect my grievance to be resolved; otherwise, I will pursue legal action. This level of customer service is unacceptable.
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
On May 1, 2025, I flew from Düsseldorf to Sabiha Gökçen with AJet, and upon arrival, I discovered that my brand-new suitcase was damaged—as clearly sh...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
We booked our round-trip family flight to Antalya with Ajet Airlines, and everything went smoothly on the way there. However, on our return flight, we received our suitcase completely broken at baggage claim. Not only was it damaged, but it also had visible impact marks, as if it had been thrown or ...
I have been using my suitcase for five years, and it was in perfect condition without a single scratch. However, after my AJet flight on 01.02.2025 (Flight No: VF4038), my luggage was completely damaged. I am attaching photos as proof of the state it was returned in. I want to know how AJet plans t...
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