On August 9, 2025, I flew from Lyon Airport to Antalya Airport with a layover at Istanbul Sabiha Gökçen. My checked luggage with PNR code 2Z4J7H was not delivered upon arrival in Antalya. The missing suitcase contained valuable items including kitchen equipment purchased in France, three chef jackets, hats bought in Europe, personal clothing, and one kilogram of hard cheese from three different countries. Immediately at the airport, I filed a lost baggage report with reference number AYTVF18237.
It has now been over a week, and despite multiple attempts to contact customer service, I keep receiving the same generic response: “the process is ongoing.” No concrete update, timeline, or resolution has been provided. I was also told I would receive an email to clarify the declared value of my belongings, but that communication has not arrived either.
The lack of accountability and clear communication from the airline has caused both financial and emotional stress. My primary demand is that my luggage be located and delivered to me immediately. If this is not possible, I expect full compensation for the monetary and personal losses I have suffered. Ajet must handle this matter urgently and prevent similar situations for other passengers.
On August 16, 2025, at 04:30 AM, I flew from Cairo to Istanbul Sabiha Gökçen Airport with AnadoluJet. After landing, I discovered that my checked baggage was missing. I immediately reported the issue at the airport and filled out a lost baggage form, where I was given a reference number: SAWVF61114....
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
On Monday, September 15, we had an Ajet flight from Bodrum Milas Airport to Sabiha Gökçen Airport with a connection to Gaziantep. Upon arrival in Gaziantep, we discovered that our luggage had been lost. Despite calling multiple times, we have not received any answers or updates regarding the status ...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
On February 22, 2025, during my Van-Istanbul flight with Ajet Airlines, the luggage of all passengers on board, including those carrying essential medication, did not arrive in Istanbul. Although the airline staff assured us that our bags would be delivered the next day, I have still not received mi...
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