On September 18, 2025, I was scheduled to travel with my 3-year-old child on Ajet flight VF3270 from Istanbul Sabiha Gökçen to Malatya. During check-in, I was assigned a seat in row 20, while my child was placed in row 25. It is absolutely unacceptable to seat a 3-year-old child separately from their parent, as it is impossible and unsafe for such a young child to travel alone. Shocked by this situation, I contacted customer service and submitted a feedback request, but I have not received any response or assistance to resolve the problem. The fact that such an oversight was made in the first place is extremely concerning and has caused significant distress. A small child must never be seated apart from their parent, and I am demanding that our seats be reassigned together immediately and that this serious issue be corrected without further delay. My reservation number is 37fedl.
On June 26, 2025, I traveled with my daughter using AJet tickets booked under the same PNR: 2ZF8P. Despite being on the same reservation, we were assigned separate seats. This was already frustrating, but what happened next was unacceptable. When we boarded the plane, the cabin crew did their best ...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
I had a scheduled flight with Ajet on 05.12.2025 at 07:10 from Istanbul Sabiha Gökçen Airport to Diyarbakır, with reservation number 3YZC35. I was waiting at the gate number stated on my ticket from 04:00 onwards. However, since the gate number was changed without any notification to me, I was not a...
We traveled on your Istanbul - Amsterdam flight on 23.06.2025. Our Yoyo brand foldable cabin type baby stroller belonging to our 3-year-old child was kept ready by us to be taken into the cabin on this flight as in all our flights. Although there was enough space on the plane, it was not taken into ...
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