AirHelp Delayed My €260 Flight Compensation for Five Months

I submitted a claim through AirHelp for my delayed flight on November 11, 2025. During the application process, I was told that I would receive €260 in compensation and that the process would be completed within a maximum of three months. Relying on this information, I submitted my claim and continued to follow the progress of the case through AirHelp.

However, even after five months, I still had not received any payment. When I contacted AirHelp again by email on March 20, they told me that they had been unable to recover the money, and the process continued to drag on. The initial promise that the case would be resolved within three months was not fulfilled, and I feel that I have been repeatedly given the runaround.

I request that AirHelp provide a clear and transparent explanation regarding the status of my case and promptly pay me the €260 compensation they committed to securing on my behalf.