AirHelp Failed to Process My Flight Compensation Claim

Approximately two years ago, a friend submitted an application on my behalf through AirHelp regarding flight compensation I was entitled to. Throughout this entire process, no concrete action was taken on my case. I was repeatedly given the runaround, and I was never even sent a single email providing an update about the status of my claim. Instead, I continued to receive only promotional and advertising emails.

I later contacted the airline myself in writing regarding the same compensation claim and received my compensation directly from the airline within just three days. After this, I contacted AirHelp and requested an official cancellation document confirming that my case had been canceled. However, they have been refusing to send me this document for months, repeatedly delaying the matter and prolonging the process.

I request that AirHelp immediately cancel the case opened in my name and all related procedures, and send me an official written confirmation of the cancellation by email without any further delay.