On March 31, 2025, I made a booking via Airbnb for a stay in Gaziantep. After completing the reservation, I received a confirmation call from my bank, but since I couldn’t hear the content properly, I ended the call without approving anything. Shortly after, the host contacted me and informed me that my reservation had been canceled. They even shared a screenshot showing the cancellation. Even though I didn’t cancel it myself, I proceeded to make a second reservation for the same listing, and this time I confirmed the bank's verification call.
Later, while checking my account transactions, I noticed that Airbnb had charged me twice. I contacted my bank, and they confirmed both payments had been successfully processed and sent to Airbnb. However, Airbnb’s system still shows an error and does not reflect the duplicate payment properly.
What made this worse is that Airbnb doesn’t offer any Turkish-speaking support. I had to ask an English teacher friend to help me explain the situation to their customer service. Airbnb kept pointing fingers at the bank, while the bank clearly confirmed that both payments were made to Airbnb.
On February 19, 2025, I made a reservation on Airbnb, expecting to be charged ₺20,909.19 for the booking. However, the system reported a failed payment and sent me an email stating that the transaction was unsuccessful. Despite this, the full amount was still deducted from my credit card. To make m...
In my last two Airbnb reservations in Istanbul, I was overcharged. For the booking I made on October 8, 2025, I was charged $4 more than the stated amount, and for the booking on November 5, 2025, I was charged an additional $6. The invoice totals provided by Airbnb do not match the amounts withdraw...
I booked an apartment in Sarajevo through Airbnb for June 3–5. During the payment process, I registered my card twice. I entered the code sent to me both times, but the reservation still didn’t go through. Thinking something had gone wrong, I added a second card and finally completed the payment. H...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
I made a reservation on Airbnb on March 17, 2025, using confirmation code hmrf*hf.** The total price was clearly listed as ₺30,600, and I paid in Turkish Lira. But the next day, I checked my bank account and saw that ₺31,500 had been charged—₺900 more than the original booking price. When I contact...
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