We booked a property in Seoul through Airbnb, but unfortunately, we were denied entry to South Korea and had to return to our home country directly from Incheon International Airport. Since we couldn’t stay at the property at all, we requested a refund for the unused reservation.
However, Airbnb refuses to help. Their response is that they can only process a refund if the host agrees. The problem is, the host has not responded to any of my messages for the past two days. Ironically, before this, the host told me that they couldn’t issue the refund and that Airbnb had the authority to do so—which contradicts what Airbnb is now saying.
This back-and-forth has left us completely stuck. We’re being tossed between Airbnb and the host, and neither is taking responsibility. We didn’t use the property, and we’re being forced to pay for a stay that never happened due to border restrictions beyond our control.
About three weeks ago, we booked a property through Airbnb for New Year’s. Initially, everything was fine, and we confirmed the details with the host. However, as the reservation date approaches, we reached out again and were told there’s now a problem. The host said they would be occupying the prop...
I booked a property on Airbnb that turned out to be completely different from the pictures—dirty and unfit for stay. I didn’t even check in, yet Airbnb refuses to issue a refund, claiming it’s up to the host to approve it. Unsurprisingly, the host is unwilling to provide the refund. This is incredi...
I made a reservation through Airbnb, but the host kept delaying the cancellation for weeks, ultimately forcing us to cancel without officially doing so. We ended up booking elsewhere and reported the situation to Airbnb. However, Airbnb mistakenly cancelled our new reservation and left us stranded. ...
I booked a reservation through Airbnb, but when I arrived at the provided address, I found out the previous owners had already vacated the property. No one was there, and all attempts to contact the host have gone unanswered. When I reached out to Airbnb support to explain the situation and request ...
I booked an Airbnb property for my honeymoon, but due to unexpected circumstances, I had to cancel. That’s when the real problem began—getting my refund. I contacted Airbnb customer service, but they refused to process the refund. When I reached out to the host, they told me it had nothing to do wit...
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