We rented a house in Miami through Airbnb from July 17 to September 15, 2024. Initially, everything seemed great—the location and view were fantastic. However, when we unpacked the bedding, the comforter and pillowcases were dirty and stained. We didn’t make a big deal of it at first and just washed them ourselves. Things took a turn when our baby was born on August 24, 2024. When we returned home and tried to use the spare sheets and blankets, we found them filthy and stained as well. Our baby became unwell, and we had to return to our home country earlier than planned.
I left a negative review and then received a message from a foreign number—apparently the host’s assistant—offering a refund if I removed the review. I had paid $6,000 for a two-month stay and requested a partial refund for the 15 days we didn’t stay. Despite ongoing WhatsApp conversations where they claimed to be investigating, after 20 days, they informed me that they wouldn’t issue a refund.
I reported the situation to Airbnb, but I’ve only been able to speak with automated representatives. I’ve informed them that I plan to pursue legal action for the distress this situation caused my baby. Airbnb’s lack of real support is unacceptable, and I will hold them accountable for what my family experienced.
I booked a property on Airbnb for December 30, 2024, to January 1, 2025, to celebrate New Year’s, but I couldn’t reach the host on the check-in day. The host’s phone number was not working, and there was no way to access the property. To make things worse, Airbnb’s customer service has been complete...
Between June 14–22, 2024, I rented a property in Kyrenia, Cyprus through Airbnb (confirmation code: HMK99D2XSW) for which I paid around ₺30,000. From the moment we arrived, the property did not match the listing description. The advertised reclining sofa was not there; instead, there was an old, unc...
On October 19, 2024, I made a reservation through Airbnb. Last night, the host messaged me with the property details and location. However, this morning, I noticed the reservation had been canceled. When I contacted the host, they claimed the cancellation came from my side, but I did not cancel the ...
Between June 14–22, 2024, I rented a house in Kyrenia, Cyprus, at Levent Sokak Avrasya Elite, Block B **, Kyrenia, 99300, through Airbnb (confirmation code: HMK99D2XSW), paying approximately ₺30,000. Instead of the reclining sofa shown in the listing, there was a very old and uncomfortable couch tha...
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