Airbnb Did Not Refund 3.031,12₺ for Canceled Kaş Booking

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Gamze
September 06, 2025 7:29 pm
20

On 05.09.2025, I booked a one-night stay in Kaş through Airbnb (reservation code hmsjtmrdtm) at a property owned by Ms. A******. The booking was confirmed and 3.031,12₺ was charged to my credit card. However, when I messaged the host, she informed me that a one-night stay was not possible and that the reservation would need to be canceled. Despite this, my payment was never refunded.

I contacted Airbnb customer service, but could not receive Turkish-language support. I had to explain my situation in English, and although they promised further follow-up via messaging, I have not received any response. As a result, I neither stayed at the property nor got my money back.

In my conversation with the host, she clearly stated that the refund would be processed, yet Airbnb has failed to honor this. I demand the immediate refund of 3.031,12₺ to my credit card and a proper explanation for the lack of communication and support. This experience has caused significant frustration, and I expect Airbnb to resolve this issue without further delay.

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