On March 31, I flew with Air Canada to Halifax. Due to weather conditions, the plane was unable to land as scheduled and was delayed by five hours. That was just the beginning. When we finally landed, I found out my luggage didn’t arrive.
I was traveling as part of a school tour, which meant we were constantly on the move. The delay and the missing luggage caused me serious difficulties. While the airline claimed they would cover basic needs like food and water, I had to go back to the airport myself to pick up my suitcase once it finally arrived—no assistance or delivery was offered.
Then, on April 2, I flew again with Air Canada from New Brunswick to Quebec. This time, my luggage arrived—but damaged, with a broken zipper and partially open. I couldn't even file a report at the airport because our transportation was waiting outside, and we had to move immediately. Still, Air Canada was clearly aware of the damage. I’ve sent multiple emails since then, and yet not even a basic apology has been issued.
Air Canada, your handling of both situations was completely unacceptable. I received no support during a trip where I genuinely needed help, and your silence after repeated outreach only adds to my disappointment. I expect acknowledgment, a sincere apology, and compensation for the delay and damage. Ignoring your customers is not an option.
On July 8, 2024, my Air Canada flight with a layover in London, scheduled to depart at 6:30 PM, was postponed to the following day without any notification. To make matters worse, the departure time changed three more times the next day. I only found out about the delay two hours before the flight b...
I flew with Air Montenegro on a return flight from my Jolly Tour package (reference number TA-2412WPGY), which took place from January 3 to January 5. During the return trip, none of the passengers' luggage was loaded onto the plane. We were informed the next evening that our bags had finally arrive...
My suitcase was severely damaged, and Flydubai showed no concern whatsoever. I own a very expensive suitcase, and it was returned to me with two broken wheels. It was the largest-sized suitcase, and to make matters worse, it was later sent to the wrong location. When I went there to retrieve it, the...
On May 12, 2023, I arrived at Istanbul Airport four hours early for my 7:40 AM Air Canada flight to Punta Cana (PNR LS4VFN). Despite passing passport control without issue, I was denied boarding at Gate E1 at 7:00 AM. The gate officer informed me I could not board due to not having a transit visa, t...
On March 12, 2023, I flew from Baku to Ankara with Buta Airways. Upon arrival, both my suitcase and my spouse’s suitcase were completely broken. At the airport, staff took down our information and assured us that the damaged luggage would be delivered to our home. However, several days have passed ...
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