On January 6th, when I searched Skyscanner for a Jeddah to Cairo flight, I intended to purchase Air Arabia's ticket for February 25th. However, the website redirected me to Mytrip to complete the purchase. From Mytrip, I bought two cancellation-guaranteed tickets for Air Arabia's Jeddah to Cairo flight. When I attempted to cancel later, Mytrip instructed me to contact Air Arabia.
Air Arabia informed me via email that they would refund the amount of 7,070.99 TL, stating they would reimburse 262.19 AED per ticket. After confirming the email, they sent a second email offering 2,215.51 EGP as credit, valid for one year.
In essence, the refund for my 7,070.99 TL cancellation-guaranteed tickets was provided as approximately 2,000 TL worth of credit. Air Arabia directed me to contact Mytrip without assuming responsibility. Mytrip, citing airline regulations, refused to refund my money.
On May 17, I purchased five round-trip tickets on the Air Arabia website for travel from Istanbul to Dubai, departing May 22 and returning May 25. The very next day, on May 18, my visa agency notified me that one of the passports had an issue, making the trip impossible. I immediately logged back in...
I wanted to cancel my Air Arabia ticket (booking number 1084-558-776) for my Istanbul–Phuket flight. However, I was told that the ticket could only be converted into a voucher and that a refund would not be issued. I am requesting a full cancellation of my ticket and a refund of ₺52,527.63 to my ban...
My Air Cairo flight from Cairo to Istanbul, scheduled for November 22, 2025, was postponed to November 24 following an email I received on October 13. This change seriously disrupted both my hotel reservation and my business plans. Since the new flight date does not suit my schedule, I requested a r...
I purchased a Casablanca–Sabiha Gökçen round-trip ticket with Air Arabia through Trip.com, reservation/reference number 89266478 and PNR 1638314981018259, for a return flight on 11 September. The ticket cost me 506€ in total. When I tried to change the return date, the system demanded an additional...
On June 20, 2025, I booked a multi-leg flight via Trip.com for July 9, flying Bangkok to Sharjah, then Sharjah to Istanbul, operated by Air Arabia. When I purchased the ticket, the layover time in Sharjah was nearly 55 minutes, which was acceptable. However, on July 5, I received an email stating t...
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