My Agoda reservation number is 1499572904. While booking through the mobile app, I intended to select a refundable option, but the system mistakenly booked a non-refundable reservation. This situation is beyond my control and not what I intended.
I want to cancel this reservation or have it converted to a refundable option. There is only a $1 difference between the two options, and I am willing to rebook the same location with a refundable reservation if this one is canceled.
Please address this issue promptly as it was not my mistake. I expect Agoda to provide a solution that accommodates my original intention and resolves the inconvenience caused. Thank you.
While trying to check price information, I accidentally created a reservation for the wrong dates. Without any notification or confirmation request from my bank, Agoda directly charged my credit card. When I requested a refund, the hotel refused to return the amount and stated that they could not pr...
I was trying to change the date of my reservation on the Agoda website, but I ended up canceling it by mistake, which I really didn't mean to do. I still haven't gotten my refund for the reservation, even though it was canceled. On top of everything, I can't seem to find anyone to reach out to about...
My child accidentally made a payment on Agoda.com, and I only noticed when I received a message from the bank. The payment was processed without any password or confirmation. When I tried to cancel the reservation (ID: 1440857704), Agoda’s system stated that cancellations are not allowed. I contact...
Hello, I made a hotel reservation through Agoda with the reservation number 1476589960. The amount that was supposed to be charged for my booking was ₺1,298.92, but instead, ₺1,342.24 was deducted from my account. This overcharge is completely unacceptable, and I expect the difference to be refunded...
I booked a hotel through Agoda but encountered a frustrating issue when trying to change my reservation date. Due to misinformation from the hotel staff, I accidentally selected the wrong check-in date. Now, I am unable to modify the booking, and neither the hotel nor Agoda is willing to assist me. ...
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