Missing Child Information in Agoda Hotel Reservation
We made a reservation with the booking number 994922292 for a stay at Swandor Topkapı Palace® from September 1, 2022, to September 8, 2022, for 2 adults and 1 child. When I called to confirm the booking, I was told that the reservation only showed 2 adults without the child. I sent several messages through the Agoda app regarding this issue, but there was no response. It's impossible to reach anyone by phone, as there are no customer service representatives in Turkey.
We are at a loss about what to do. Despite offering more affordable prices compared to other websites, there is no service after booking! I don't want to be disadvantaged when we arrive at the hotel! I urgently request Agoda.com to quickly contact the hotel to add information about the child to the reservation.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to provide you with assistance in English. For the security of your Agoda account, we have sent an email to the email address on record. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email.
