We made a reservation with the booking number 994922292 for a stay at Swandor Topkapı Palace® from September 1, 2022, to September 8, 2022, for 2 adults and 1 child. When I called to confirm the booking, I was told that the reservation only showed 2 adults without the child. I sent several messages through the Agoda app regarding this issue, but there was no response. It's impossible to reach anyone by phone, as there are no customer service representatives in Turkey.
We are at a loss about what to do. Despite offering more affordable prices compared to other websites, there is no service after booking! I don't want to be disadvantaged when we arrive at the hotel! I urgently request Agoda.com to quickly contact the hotel to add information about the child to the reservation.
I made a reservation for 2 adults and 2 children at Swandor Topkapı Palace through Agoda for the dates 13-17 August. I updated my original reservation (number 1306173908) via the mobile app. On 4th August, I found a better price for the same room, dates, and number of people on Agoda.com and created...
I made two separate reservations through Agoda.com for the Swandor Topkapı Palace hotel, and in both cases, my credit card was charged more than the amount shown on the e-invoice. Additionally, the child guests I added to my reservation are now missing from the booking details. This overcharge and e...
I recently made a hotel reservation through Agoda for 2 adults and 1 child. I clearly selected all three guests during the booking process. However, w...
I made a reservation through Agoda for The Land of Legends Nickelodeon Hotel in Antalya from November 9–13, 2025 (Reservation No: 1948232400). During the booking process, I accidentally entered “2 adults” instead of the correct number of guests. We will actually be 2 adults and 2 children (born on J...
I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are inv...
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