I made two separate reservations through Agoda.com for the Swandor Topkapı Palace hotel, and in both cases, my credit card was charged more than the amount shown on the e-invoice. Additionally, the child guests I added to my reservation are now missing from the booking details. This overcharge and error are unacceptable, and I’m extremely frustrated with Agoda’s lack of transparency. I expect Agoda to immediately refund the extra amount they charged and correct the reservation details to include the child guests as originally booked. This issue needs to be resolved quickly to avoid further problems with my stay. Please address this as soon as possible!
I recently booked a reservation through Agoda.com for ₺7,060, but when I checked my credit card statement, I saw that ₺7,295 was charged instead. This unauthorized overcharge is unacceptable and left me deeply disappointed. Adding to my frustration, I couldn’t find a way to reach customer support f...
We made a reservation with the booking number 994922292 for a stay at Swandor Topkapı Palace® from September 1, 2022, to September 8, 2022, for 2 adults and 1 child. When I called to confirm the booking, I was told that the reservation only showed 2 adults without the child. I sent several messages ...
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
On July 26, 2025, I made a reservation for Sea Door Hotel through Agoda. Although I intended to book only one room, the system mistakenly reserved two...
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