Agoda Charged Me $60 for a Hotel Booking That Didn't Exist at Check-In
I booked a stay at the Grand Star Hotel Bosphorus & SPA in Istanbul through Agoda for August 22–23, 2026, for a total of $60, and Agoda processed the payment. However, when I arrived to check in, the front desk told me my reservation was not in their system and instructed me to contact Agoda through the app.
To avoid spending the night on the street, I had to find an emergency room at another hotel, causing me financial loss and emotional distress. I never received the service I paid for and was forced to pay extra lodging costs out of pocket.
Despite reaching out to Agoda live chat support in writing, they have provided no solution, no follow-up, and no resolution. I demand a full refund of the $60 paid for this unused reservation, as well as a formal explanation for this failure.
My money was refunded, thank you
