5
Resolved

Double Payment From Agoda!

Beyza
June 19, 2023 2:28 PM358

Four days ago, I made a reservation for a room through Agoda. However, when I checked my credit card statement yesterday, I noticed that there were two charges. The first payment was received by the hotel, but there was another charge in provision. This double payment problem is negatively impacting my credit card limit, causing inconvenience and frustration. I urgently request Agoda resolve this issue immediately! This experience has left me deeply disappointed, and I have lost trust in Agoda's services. I will never use Agoda again for any future bookings. The reservation number associated with this issue is 944258260. It is essential for Agoda to rectify this situation promptly and provide a refund for the duplicate payment. I expect a swift response and a satisfactory resolution to regain my confidence in Agoda as a reliable booking platform.

June 19, 2023 5:54 PM (3 hours after complaint)

Hi b** Thank you for contacting Agoda. Upon checking, we found that our Customer Service team has already received your contact. Please allow some time for us to follow up with the relevant team and we will update you via email as soon as we get an outcome. Regards, Maria

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