Dear Agoda Customer Service,
Upon reviewing my credit card statement for my reservation with booking number 1437108864 dated November 18, 2024, I noticed that the payment was processed twice. This double charge has caused financial inconvenience, and I am requesting an immediate refund of the extra amount charged.
I trusted Agoda for a smooth booking experience, but this issue has been highly frustrating. I expect Agoda to resolve this promptly by refunding the overcharged amount and ensuring this doesn’t happen in the future. Please address this matter urgently, as I rely on your service to handle payments accurately.
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
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