Agoda Charged Me Twice for Reservation, Requesting Refund

Enver
Agoda
56

Dear Agoda Customer Service,

Upon reviewing my credit card statement for my reservation with booking number 1437108864 dated November 18, 2024, I noticed that the payment was processed twice. This double charge has caused financial inconvenience, and I am requesting an immediate refund of the extra amount charged.

I trusted Agoda for a smooth booking experience, but this issue has been highly frustrating. I expect Agoda to resolve this promptly by refunding the overcharged amount and ensuring this doesn’t happen in the future. Please address this matter urgently, as I rely on your service to handle payments accurately.

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