I booked a one-night stay at Brussels 1904 Hotel in Brussels, Belgium, through Agoda (Reservation No: 490321435) for December 15–16, 2024. After returning to Turkey, I noticed that I was charged twice for the same reservation! This is completely unacceptable.
To make matters worse, Agoda has no real customer service to resolve the issue. Their chatbot is useless and keeps repeating the same scripted response: "The payment for this reservation is collected by the property, not Agoda. We shared your payment details with the supplier and/or property to secure the booking. For questions about payments or refunds, contact the property directly."
This is absurd. I trusted Agoda for this booking, yet no one is taking responsibility or offering help. Agoda must address this immediately and process my refund. Stop passing the blame and resolve your customers' issues!
My credit card was charged twice for my Agoda reservation on October 2, 2024, under reservation number 62o74o583. Even though I asked for assistance, ...
My credit card was charged twice for my Agoda reservation on March 12, 2025, under booking id 1567134000. Despite reaching out for help, I have received no support. Customers in Turkey have no direct contact number or live chat for assistance, leaving me with no one to resolve this issue. The full a...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
Comments