Agoda is a total rip-off - they are either totally incompetent or untrustworthy! I recently booked a 'single room with a shared bathroom' in a 'hostel' in New York only to be given a bed in a dirty kitchen(!) with two other strangers. It was so bad that I left after one night and the owner made money from me without providing any service. Agoda customer service did everything to AVOID being held responsible and refused to give me a refund. Once they have your money, they don't care about you.
I strongly advise against working with Agoda as my experience with them was a complete disaster. I hosted through the Agoda app, but even though we had only one guest for months, we couldn't receive their payment. At first, they promised that the payment would be made after the guest's stay, but it ...
I made my most recent reservation through Agoda at Roomers Nişantaşı, and it turned into a complete nightmare. Just hours before check-in, the hotel called my personal phone to say they were undergoing renovations and would be canceling my reservation. They told me I couldn’t cancel through Agoda an...
I made an online reservation through Agoda for a hotel in Rome, but when I arrived, the last two nights of my stay were missing from the hotel’s system. After facing several difficulties, I finally reached an Agoda customer agent online, and they told me that due to a system error, my reservation ha...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
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