Aegean Airlines System Error Gave Me the Wrong Flights and I Was Blamed For It

I’m extremely disappointed with my recent booking experience with Aegean Airlines. I selected very specific flights to align with onward travel and to make the journey manageable for our 3 year old. When the confirmation arrived, the flights were not the ones I booked. Instead, the system had assigned the first flight of the day for the outbound and the very last flight of the day for the second leg. These were absolutely not the flights I chose. I work in tech and have been booking flights for years without issues. I am very confident this was either a system glitch or the booking page resetting to default flights without any clear warning. A system should not make it so easy for flights to change during the booking process without the customer noticing. We have not been able to afford a holiday in years, and we decided to stretch this year so we could make some memories with our child. So, believe me when I say I checked and checked those flights before booking. We don't have money to burn. Add to that the fact that I am autistic - my attention to detail is excellent. Aegean's suggested solution was that I should provide a screen recording of myself booking the flights. As if this is something any normal person does when booking travel. It effectively traps the customer in a corner because no one could reasonably have predicted they would need to record their screen simply to protect themselves from a booking system error. They also claimed they had “reproduced” the scenario and were unable to replicate the issue, but this is meaningless. Reproducing a technical glitch on a live booking engine is virtually impossible due to the countless variables involved. It’s an easy way to dismiss responsibility rather than investigate properly. They are saying there should have been an error page - again proving they do not understand the volume of scenarios here or the technology they developed. To make things worse, the customer service representative on the phone was incredibly blamey. There was no apology, no acknowledgement that their system might have contributed to the problem, and no willingness to consider that this wasn’t simply “my mistake”. Their only solution was to charge nearly €400 to change to the flights I had originally selected. Aegean may not consider this their responsibility, but a reputable airline should. A reputable airline would not gaslight. I won’t be booking with them again.