A year ago, I encountered an issue with the Adidas Predator cleats I purchased. The store at Denizli Forum Çamlık AVM sent them back to the company, and a decision was made to replace the product with a new one. However, when I visited the store, they informed me that there was no replacement available at the initial price of 1679 TL, and I would have to pay an additional amount to get a new pair. Why should I be obligated to pay extra when the product is faulty, and the decision is for a replacement? I insisted on getting the same product without any extra charges. They mentioned the option of going to the Consumer Arbitration Board if I disagreed. Due to the urgency and not wanting the initial 1679 TL to go to waste, I reluctantly paid an extra 1120 TL to acquire a new pair of cleats. I am now demanding a refund of the 1120 TL or an alternative product of equal value from Adidas. I intend to escalate this matter to the Consumer Arbitration Board. It's disheartening to experience dissatisfaction even when shopping from reputable and well-known brands, yet here I am, once again, feeling like a victim of the system.
I purchased a pair of shoes from Adidas Emek Sport, and they developed a fault. I initially received a negative response from the warranty service, but a second try yielded a positive result. Then the real difficulty started. Despite displaying the Adidas emblem, the stores refused to acknowledge ea...
Hello, in July 2022, I purchased the FW2588-coded Advantage series shoes. However, after only a few uses, the shoe's inner lining began to tear and pill. When I took the product to the Adidas store in the Mall of Istanbul for inspection, they said it was a 'user error' and that they couldn't help. A...
Adidas asked for a refund of the shoes I bought with a discount as soon as they were shipped, and they went back to them before they even reached my a...
I went to the Adidas store at Tokat Novada Mall yesterday, May 22, 2023. I really needed some new shoes because my current ones were worn out and I have a long trip coming up. Adidas has been my preferred brand for as long as I can remember, so I naturally gravitated towards their store at the entra...
I ordered a pair of Adidas adi2000 shoes from Adidas.com, and when they got wet, I discovered they had obvious paint touch-ups. What puzzled me was that I purchased these shoes directly from the website, with no intermediary, and yet they were defective. When I contacted customer service, I was advi...
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