I bought this laptop from your company because I'm a big fan of your products. The warranty for my laptop is valid until 2025. I sent it to your repair center in Istanbul, but they told me I have to cough up $800 for the repairs and replacements. They said there was a problem with the motherboard, but that's not true. Regrettably, I didn't receive any help, and they're asking for a substantial sum. Hopefully, the folks in charge at the company will grasp the gravity of this situation. Being a Syrian student under temporary protection in Turkey, I am considered a refugee. I purchased the laptop about a month ago, and it's covered by warranty until 2025. The screen unexpectedly went black while the device was in use. I tried everything; took out the RAM and memory, but the problem just wouldn't go away. So, when I took it in for maintenance, they told me that the laptop was defective. Even though my product is still covered by warranty, the cost of repairs is beyond my budget and poses a significant financial burden. I hope you grasp the gravity of the situation. The staff at your service center in Istanbul were not very helpful, and the service quality was not up to par.
I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that...
My Lenovo laptop experienced screen freezing issues after the warranty expired. I contacted the authorized service center in Maltepe, Istanbul. There, I witnessed another customer unable to afford the repair cost for the same issue, resulting in them taking back their product. The next day, I was in...
In 2017, I purchased a Lenovo laptop with the expectation of receiving dependable technical support and service from the Lenovo brand. However, as the laptop approached its fifth year, it began to exhibit issues such as hinge issues, keyboard keys, and overall slowdown due to plastic component wear ...
Hello, this will be my third visit to the iPhone service center, as the replacement device they provided turned out to have the same issues as my previous one. The device freezes, the buttons don't respond, and despite having sufficient storage, I'm experiencing these problems. Why is there an insta...
I am writing to complain about a screen defect on my HP Victus 15 laptop. I purchased the laptop on October 29, 2023, and noticed a white spot on the screen about four months later. I contacted HP and they directed me to BDH Bilişim, their authorized service center in Turkey. I took the laptop to B...
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