Approximately 3 months ago, the keyboard backlight of my laptop, which had only been in use for a month, spontaneously malfunctioned and stopped working. I sent it to the service center, and they returned it after repairing the issue without providing any explanations for the cause of the malfunction. In fact, I sent the device with a request for an exchange because a computer used for only a month should not independently develop such problems. However, in the end, they simply fixed the issue and returned the device to me without offering any alternatives. Now, after 3 months from that incident, the same problem has occurred again. I was told to send the device to the service. They claim that even a slight jolt during transportation can cause such issues with the keyboard backlight. If such a small vibration can lead to this malfunction, it raises the question of why this device was not initially designed as a stationary computer. The device, which is only 4 months old, is being sent for the second time to another city, and I don't know what might happen to it on the way to the service. The product clearly falls under the definition of defective. If a replacement with a new device is not offered this time, I will have to resort to Consumer Rights Protection Court.
My Lenovo Gaming 3 PC keeps building up static electricity, which is causing the problem you can see in the photo I've attached. Each month, I send my device to the technical service center, and they assure me that they will fix the problem with static electricity before returning it to me. But the ...
The product series is PCG Think Notebook 21J80032TR, and I purchased this Lenovo laptop for ₺46,000. After seven months of use, several keys on the keyboard stopped working, so I sent the device to the authorized service center. They claimed to have replaced the keyboard and returned the laptop. How...
I own two Lenovo laptops—an i7 model I use for professional purposes and an Ideapad 3 that I use solely for writing. While my i7 laptop experienced a "W" key malfunction during the warranty period and was repaired under warranty, my Ideapad 3 recently developed an issue with the left Shift key. I se...
On April 21, I submitted my Lenovo laptop to the authorized technical service due to a malfunction. The service informed me that the repair would be completed within 20 business days at the latest. However, on May 13, I was notified that the repair was complete and I received my device. Unfortunatel...
My Lenovo Thinkbook computer broke down by itself, when it started, the screen sometimes turns on and sometimes does not turn on, many features such as wifi bluetooth fingerprint reader disappeared, I sent it to the service and they said that there was a motherboard failure, a new motherboard was or...
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