My 1win Account is Blocked
I have a casino account on 1win, and it was suddenly blocked on January 12, 2026. Since that date, I have not been able to access my account in any way. I did not receive any information or explanation from 1win about the reason for this block. After noticing the problem, I submitted the requested documents; however, my account is still blocked. For 5 days, I have been waiting for a response from the support team, and nobody has given me any answer or information. I request that my 1win casino account be urgently reviewed and either reactivated or that I be provided with a clear and detailed written explanation about the reason for the block and the status of my account.
Hello! We understand your frustration, and we apologize for the inconvenience caused. To get more detailed information regarding your account block, we recommend you contact our security team directly. They will be able to review your case and provide you with a clear explanation and resolution.
I completed my KYC verification through [email protected]. After that, I have been sending emails for the past 5 days, but nobody has responded. No one has told me when my verification will be reviewed or resolved, or how many days it will take. The last email I received was the only update so far. Please let me know the status and when this issue will be resolved.
It has been 15 days, and the security department is still not responding to any emails. My KYC documents have already been approved, but the last email said that I would receive an investigation letter. Fifteen days have passed, and I still have not received any email regarding this matter.
Hello! We understand that this situation can be upsetting and appreciate your patience. Your case has been forwarded to our security team while all details are being carefully reviewed. As soon as there is any update regarding your account status, you will be informed. For now, we kindly ask you to wait for the response from the security team via email.
