1win Blocked My Account Right After Verification and My Pending Withdrawal Is Still Unpaid

June 22 9:36 AM12

I had an account with 1win with the ID 358946621, which was blocked on 21 June 2026 right after my verification was completed. On the same date, before the block, I made a withdrawal request from my wallet, and that withdrawal has remained pending since then. After noticing that my account was blocked, I contacted 1win customer support. They informed me that I should re‑register and switch off some ad blocker, but they did not clearly address the status of my pending withdrawal or how I would receive that money from my blocked account. I am requesting that 1win process and pay out the pending withdrawal amount from my blocked account ID 358946621 as soon as possible, even if the account remains closed. I only want to receive the funds that were already pending withdrawal at the time my account was blocked.

June 22 12:34 PM (2 hours after complaint)

Hello! Following an internal review, restrictions have been placed on your account under clause 12.8 of the platform’s rules. This decision was made in accordance with standard security procedures, which means you can no longer make withdrawals. At this stage, the decision is final and cannot be reviewed. If you would like further clarification on this matter, please contact the security team.

Okuhle
June 22 12:37 PM

Can I a tleast get my pending withdrawal?

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