1win Withdrawal Delayed For Hours
I am writing regarding a serious issue with my 1win account, where my sports winnings withdrawal has been pending for an unreasonably long time. On 12 January 2026, I requested a withdrawal of 52,000 naira from my sports betting balance, and after 12 hours, the status was still pending. When I contacted your support team, I was simply referred to your security team and told to write to them. Following this, I sent an email to [email protected] as instructed, but I have not received any response or update. My 1win user ID is 342163089, and I expect proper communication and transparency regarding my funds. This is not the first time I have experienced such delays when trying to withdraw my winnings, and it is causing serious concern and loss of trust in your platform. I request that you immediately process my pending withdrawal of 52,000 naira and provide a clear explanation as to why my withdrawals keep getting delayed. I expect this issue to be resolved promptly and for future withdrawals to be processed within a reasonable time without repeated unnecessary referrals and silence from your security team.
Hello! Thank you for reaching out. We’ve checked the details of your withdrawal request for 52,000 Naira, and we can confirm that the payment was successfully processed on our end according to the provided payment details. If the funds have not yet been credited to your account, we recommend that you contact our support team via chat and provide them with the transaction details and your bank statement. This will help us investigate the issue and ensure that the payment reaches you as soon as possible. We understand how frustrating these delays can be and we are committed to resolving this matter quickly. Thank you for your patience, and please let us know if you need further assistance.
This has been resolved. The withdrawal has been processed. Apparently, the delay was due to a request for ID verification, and the email went to my spam folder. Thanks.
Issue resolved
