5
Nzube is very satisfied with the result
Resolved

1win Withdrawal Delayed For Hours

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Nzube
January 13, 7:50 am
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Nzube's Thank You Message
“Issue resolved”

I am writing regarding a serious issue with my 1win account, where my sports winnings withdrawal has been pending for an unreasonably long time. On 12 January 2026, I requested a withdrawal of 52,000 naira from my sports betting balance, and after 12 hours, the status was still pending. When I contacted your support team, I was simply referred to your security team and told to write to them. Following this, I sent an email to [email protected] as instructed, but I have not received any response or update. My 1win user ID is 342163089, and I expect proper communication and transparency regarding my funds. This is not the first time I have experienced such delays when trying to withdraw my winnings, and it is causing serious concern and loss of trust in your platform. I request that you immediately process my pending withdrawal of 52,000 naira and provide a clear explanation as to why my withdrawals keep getting delayed. I expect this issue to be resolved promptly and for future withdrawals to be processed within a reasonable time without repeated unnecessary referrals and silence from your security team.

1win-withdrawal-delayed-for-hours-1.jpg
January 13, 1:52 pm (6 hours after complaint)
Nzube
Nzube
January 13, 1:59 pm

Issue resolved

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