1win Withdrawal Delay and Poor Support Undermine Trust

profile
Volkan
November 23, 2024 12:59 am
100

I am writing regarding my 1win account (ID 8907***). As a VIP member who has played on your platform for years, I am deeply disappointed with my recent withdrawal experience. Initially, I was told the process would take 48 hours, but that timeframe has passed. Then I was informed it could take 1 to 7 days, which has further eroded my trust in your system.

The customer support team is no help—chat responses consist of copy-pasted, generic replies, offering no real resolution or clarity. This level of service is unacceptable, especially for a long-term VIP member. I request that my withdrawal be processed immediately and that your support team improve their responsiveness. Please resolve this issue promptly.

July 28, 2025 5:16 pm (8 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will definitely look into the situation and help resolve your problem. Best regards, the 1win team.

Similar Complaints

1win Did Not Transfer My Withdrawal Even After 48 Hours of Waiting

profile
Emmanuel
April 02, 2025 11:15 am
105
1win Did Not Transfer My Withdrawal Even After 48 Hours of Waiting
1win Did Not Transfer My Withdrawal Even After 48 Hours of Waiting

I Have 3 Pending Withdrawals on 1win and Still No Resolution

profile
Alihan
June 08, 2025 7:46 pm
55
I Have 3 Pending Withdrawals on 1win and Still No Resolution

1win Withdrawal Requests Keep Getting Rejected and Delayed

profile
İpek
December 07, 2024 5:08 am
132

1win Withdrawal Process Delay

profile
Phumula
December 05, 2024 11:29 am
161
Report a Similar Issue