1win Bet Disappeared – ₺5000 Missing from My Account

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Adem
March 11, 2025 11:26 pm
55

I deposited money on 1win, placed several bets, and after they settled, I wagered ₺5000 on the Vefa vs. Eskişehir basketball game (under 120 points). My bet was confirmed, and I navigated to another page. But when I checked back later, the bet had vanished—it was nowhere to be found!

I contacted customer support, explained everything, and asked them to check my account history. Instead of investigating, they dismissed my complaint, claiming that I had lost the bet—but how can I lose a bet that doesn’t even appear on my account? My ₺5000 is missing!

1win, fix your system and return my money! Your platform has serious issues, and players shouldn’t have to fight just to get answers.

July 28, 2025 4:25 pm (4 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely help resolve your problem. Best regards, the 1win team.

Adem
Adem
July 29, 2025 12:14 am

The incident happened 4 months ago and you are only now responding. I connected to live support and you gave ridiculous answers. You scammed me, enough, stop wasting my time for nothing, I can't deal with you.

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