1
Turgut is completely dissatisfied with the result

1Win Account Balance Missing Funds and Unhelpful Customer Support

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Turgut
February 13, 2025 11:17 am
120

I placed two winning bets on 1Win, and my account balance increased to ₺13,308. However, just three hours later, I logged in again, and my balance had mysteriously dropped to ₺9,725—a total loss of ₺3,300 without any explanation!

I immediately contacted customer support to ask what happened to my money, but their response was dismissive. They blamed "third-party access" and told me, "It’s not our problem, do whatever you want." This is completely unacceptable.

I checked my account history—no additional bets, no withdrawals, no slot activity—so where did my money go? 1Win needs to address this issue immediately and return my missing funds. Players trust this platform because of high odds, but if balances randomly disappear, how can we trust them at all? I demand my money back!

July 28, 2025 5:01 pm (5 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely assist in resolving the problem. Best regards, the 1win team.

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