I purchased a ZyXEL modem and handled it carefully, never dropping it. However, the power button collapsed into the device after just one week of use. I sent it to the technical service center, clearly explaining the situation. Despite this, they returned the modem, claiming it was my fault, without providing any repair or explanation.
When I called for clarification, I was told that no resolution would be provided and that if I sent the device back, I would need to cover both the shipping and repair costs. The representative even stated I could file complaints wherever I wanted.
This lack of accountability and dismissive attitude is unacceptable. I am urgently requesting a resolution from ZyXEL and expect a responsible response to this issue. If not resolved, I will pursue legal action.
I purchased a ZyXEL VMG3625-T50B modem, and just a few hours after using it, the connection dropped. Initially, I thought it was an issue with my internet provider, but after contacting them, they confirmed that the internet was stable and suggested the problem was with the modem. I sent the modem i...
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I purchased a ZyXEL VMG3625-T50B modem, but the password keeps giving an error. I even tried resetting the modem, yet the issue persists. I have now spent over three hours just trying to complete a simple setup, but nothing works. I searched Google and ZyXEL’s support pages, but there is no clear s...
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Just a week ago, I purchased a Reeder device through the 'buy one get one free' campaign. Unfortunately, I encountered a network issue with the device. Despite being careful with its usage, I noticed this problem just two days after purchase. The device has no scratches or damage whatsoever. I showe...
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