On June 15, I went shopping at the Zara Istinye Park store with a foreign guest. We purchased several items, but three didn’t fit, so we returned them the very next day. During the return process at Zara Home, we were informed that refunds could not be issued directly to foreign credit cards. Instead, they initiated a manual refund process and asked for a local bank account.
Since my guest didn’t have a Turkish account, I provided my own bank details. I also gave my guest the refund amount in cash, trusting Zara’s staff when they assured us the refund would be processed in 2–3 weeks.
Today is July 29, and it’s been over 6 weeks. Despite multiple follow-up calls, emails, and even a trip from out of town to speak with the store manager, I have received no response from Zara or Inditex’s so-called manual payments unit. I am still waiting for my ₺ refund, and I’m extremely frustrated by the complete lack of communication and accountability.
If I do not receive a clear response and prompt resolution, I will escalate this issue to the Turkish Consumer Arbitration Board. Zara must honor their return policies and stop ignoring customers.
I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing ha...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
I had a terrible experience with Zara Turkey. On December 24, 2022, I made a purchase of 16 items for 11,917.30 TRY on their app. I returned 8 items and was issued a refund in two parts, but there were no issues with the first partial return. When I returned the remaining 8 items on January 3, the c...
In November 2023, I bought a dress from Zara online with installment payments on my credit card, to be picked up from the Ataşehir Palladium store. Later, I returned and canceled the order at the same store because the dress didn't fit me properly and didn't look as I wanted. The staff member said t...
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