I Still Haven’t Received My Zara Refund 6 Weeks After Return With Foreign Card Issue
On June 15, I went shopping at the Zara Istinye Park store with a foreign guest. We purchased several items, but three didn’t fit, so we returned them the very next day. During the return process at Zara Home, we were informed that refunds could not be issued directly to foreign credit cards. Instead, they initiated a manual refund process and asked for a local bank account.
Since my guest didn’t have a Turkish account, I provided my own bank details. I also gave my guest the refund amount in cash, trusting Zara’s staff when they assured us the refund would be processed in 2–3 weeks.
Today is July 29, and it’s been over 6 weeks. Despite multiple follow-up calls, emails, and even a trip from out of town to speak with the store manager, I have received no response from Zara or Inditex’s so-called manual payments unit. I am still waiting for my ₺ refund, and I’m extremely frustrated by the complete lack of communication and accountability.
If I do not receive a clear response and prompt resolution, I will escalate this issue to the Turkish Consumer Arbitration Board. Zara must honor their return policies and stop ignoring customers.
I received an email from Zarahome on 8/8/2025 at 15:05 stating that the payment had been made and that I should check my bank account. However, as of 12/8/2025 at 17:30, there is still no record of the payment. I requested a receipt/SWIFT document from live support and the store manager to submit to my bank. However, there has been no response. I have not received the refund payment for exactly 2 months.
As of 20/8/2025, it was stated that the payment was made to your bank, but the refund has still not been received. In the meantime, records regarding the issue were taken twice via the help and live support on the website, and it was said that it would be forwarded to the finance department. However, no responsible party could be reached.
As of 27/8, after 2-3 correspondences and meetings each week, I was told that the payment was made, but I informed them that there is no record in the bank with the provided ARN number and requested them to check again. This was their response: Thank you for contacting Zara Home. We kindly ask you to request a signed document from your bank stating that the payment cannot be seen when you contact them with the ARN number. We sincerely apologize for any inconvenience we may have caused. In the end, I will be the one to prove that the payment has not been received. It has been exactly 73 days and I still have not received the refund.
