I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason for this delay. I have never experienced such an issue with Zara before, but this is completely unacceptable. The item cost ₺1690, and I am not in a position to throw away my money. I demand an immediate refund for my returned product. Zara must take responsibility and process refunds in a timely manner instead of making customers wait indefinitely!
I purchased several products from Zara Online on [purchase date] for a total of ₺[amount]. When the items did not meet my expectations, I initiated a return through Aras Kargo and the products were delivered to Zara’s warehouse. Despite the return showing as delivered, my refund has still not been p...
I initiated the return of a women’s pants and dress from my Zara online order #6568116001 on October 1, 2025. Although two weeks have passed and the return has been approved, the refund for the pants has still not been credited to my card, and the status in the system continues to show as “pending.”...
I ordered a product from Zara’s online store, but later found the same model from another brand at a better price. Since my Zara order hadn’t been shipped yet, I canceled it. My cancellation was approved immediately, but my refund still hasn’t been processed! Why is it taking so long to return my m...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I requested a refund of ₺989.95 on May 29, 2025, through Zara’s mobile application and returned my products accordingly. The return process was completed smoothly, and I received confirmation that the items had reached their destination. However, as of today, June 26, 2025, the refund has still not ...
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