I believe globally respected brands like Zara suffer due to incompetent local management. My recent online shopping experience has been extremely frustrating. I tried to communicate with Zara customer service through WhatsApp, but the only consistent answer I received was that delivery would take up to 15 days. When I attempted to cancel the order, I was told it was not possible—I had to wait for the package to arrive first.
Even after the product is delivered to the store, it sits there for 10 days unless I actively follow up. To make things worse, it takes up to 40 days for the refund to reflect on my credit card. I also asked for the email address of the board chairman to escalate the issue, but they refused to share it.
Zara’s online shopping process is now a stressful and unprofessional experience. Delays, lack of accountability, and unreachable management have made me regret this purchase. I hope someone from Zara’s executive team reads this and takes action, because regular customer service is completely ineffective.
It's been 15 days since I placed my order, and the shipment is still sitting at the dispatch center. Even after multiple attempts to contact Zara's WhatsApp support and emphasize the urgency, I still haven't received a resolution. I've been repeatedly asking them to cancel my order and return my mon...
It’s been 60 days—yes, a full two months—since I returned an item to Zara, and I’m still waiting for any kind of resolution. This delay is unacceptable. I contacted Zara through WhatsApp to ask when my return would be finalized, and they told me they couldn’t provide a clear date. How is that even p...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
I’m incredibly frustrated with my recent experience with Zara’s return process. I ordered several items, but they were much too large and unwearable. ...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
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