It’s been 60 days—yes, a full two months—since I returned an item to Zara, and I’m still waiting for any kind of resolution. This delay is unacceptable. I contacted Zara through WhatsApp to ask when my return would be finalized, and they told me they couldn’t provide a clear date. How is that even possible for a global retail brand?
If you’re going to approve the return, then do it now. And if not, send my item back so I can move on. I’ve never experienced this kind of delay or uncertainty from any other major brand.
To make things worse, the customer service responses have been vague and unhelpful. One even joked, “We can just consider the payment a donation,” since they couldn’t offer a timeframe. Is this how Zara treats paying customers?
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
I believe globally respected brands like Zara suffer due to incompetent local management. My recent online shopping experience has been extremely frustrating. I tried to communicate with Zara customer service through WhatsApp, but the only consistent answer I received was that delivery would take up...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
It's been 15 days since I placed my order, and the shipment is still sitting at the dispatch center. Even after multiple attempts to contact Zara's WhatsApp support and emphasize the urgency, I still haven't received a resolution. I've been repeatedly asking them to cancel my order and return my mon...
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